Step 11: Getting further help

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If you need further support or have questions about using Huddle you can always get in touch with the following teams or refer to more self service resources: 

 

Technical & "how to" support:

 

Huddle's Support team: Email help@huddle.com to ask about any technical queries you may have. Alternatively you can see if an agent can help you via live chat directly from Huddle. 

 

 

Professional services, implementation, training & insights: 

 

Customer Success Manager: If you have a dedicated Customer Success Manger you can get in touch with them at any time to ask for support with new roll-outs and for best practices for your Huddle usage. 

Customer Experience Team: If you do not have a dedicated Customer Success Manager you will have access to the Customer Experience Team. Email them at customersuccess@huddle.com to ask about best practice, your account's statistics or other insights. 

 

 

Financial and contractual help:

 

Account Manager: Get in touch with your Account Manager to speak about add-ons, services and licencing costs. 

  

 

Self service resources for Workspace Managers:

 

If you have new users joining Huddle who would like more information about what it is, let us do the work for you and use some of our online resources to help with training your users.

This is Huddle, a video hosted on Youtube explaining Huddle's value proposition.

User webinar, ask users to sign up for a live webinar to learn more about Huddle.  

New User Guide, a full step by step user guide for people newly invited to the system.

The Knowledgebase, for general help, troubleshooting and FAQs. This is a useful address to ask your team to bookmark so they can always search for answers to their questions.

And don't forget to let them know that they will always have the option to chat with a support agent right from within Huddle by clicking on the help button in the bottom right-hand corner of the screen.  

 

 

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