Who is this article for?

  Huddle Web users who encounter challenges when downloading all files from a folder

  No extra access that they don't have should be required to follow this guide.

This article covers troubleshooting steps for using the 'download all files' option in a folder

1. Empty zip file - no files in the immediate folder

The standard download all files option will immediately display this when you click the download all files option:

As the message states, this just downloads files in the immediate folder and not sub-folders, nor their content, so if there.

If you wish to download all the files, including those in sub folders, you would need to have advanced download enabled on your account. If you don't have this, depending on your account package, this may be possible. Your account manager could confirm if this is possible. 

Note that if you have advanced download, the download all files option will display options first, instead of starting to download, and it would look like this:

See How to Use Advanced Download / Exporting files from a Workspace for more information on how to use that.

2. More than 4GB limit in folder

If there are too many files in the folder (and sub folders if using the advanced download), the download will not complete. You would need to consider downloading folders at lower levels where they don't breach the 4GB limit.

If that is not possible, then you may need to consider using the API to do this but users would need to script a method for this and the user that logs in to use the API, needs permissions on all the folders that they need to download. Whether you can use the API, depends on whether your account includes this.

For more details on using the API, see here: Home · Huddle/huddle-apis Wiki · GitHub

3. Extracting the zip would exceed legal pathname limits

Windows has a limit of 260 characters for the filename and the path containing it. Whilst no such limitation exists in Huddle. This means that paths in the zip file can exceed what can be created on a Windows based machine or storage device. This is covered in this article here: Error extracting files from zip folder

4. Only the latest version of files are included

This is by design. This doesn't download older versions of the files. Something would need to be scripted using an API, if the users wanted to download, on mass, all the older versions of files stored. Creating such a script is outside the scope of Support.