Enabling mobile passcode from the Company Manager page means that your users will have to prove their identity with a 4-digit code every time they use the Huddle mobile apps..

This article covers:

I) How mobile passcode makes the Huddle apps even more safe

II) How to enable mobile passcode on the Company Manager page

III) What your users will need to do once mobile passcode is enabled on your Company

IV) How attempts to break through mobile passcode are mitigated

V) Best practice before enabling mobile passcode

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I) How mobile passcode makes the Huddle apps even more safe

Mitigate risk and ensure sensitive company data is protected by requiring users to authenticate every time they access content on the Huddle mobile apps.

Mobile passcode is compatible with 2FA and SSO. After signing in for the first time using 2FA and/or SSO the user is only required to input the passcode the next time they come back to the app. This bridges security and usability.

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II) How to enable mobile passcode on the Company Manager page

a) Click on the drop-down menu next to your profile picture in the top right hand side of your Huddle screen and select Your Company from the list.

b) Click the Security tab. 

c) Click Edit next to Mobile Passcode.

d) Check the circle to enable the Mobile Passcode.

Please note that it could take up to 24 hours for this change to take effect for your mobile users. 

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III) What your users will need to do once mobile passcode is enabled on your Company

The first time the app is launched by users after mobile passcode has been enabled, they will have to set up a 4-digit passcode. This code will need to be entered every time the users launch or return to the app. 

This guide details the steps they will have to take to set it up.

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IV) How attempts to break through mobile passcode are mitigated

Attempts to guess the passcode will be mitigated by two features:

- Users are not allowed to set common passcodes (ex: 1111, 2222, 1234, 2016, 2017)

- After 5 incorrect passcode attempts the user is signed out, all documents and user data is cleared from the app’s sandbox. To gain access to the content again the user will need to go through the normal sign in process (Huddle web app password and, if set by the company, 2FA and/or SSO)

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V) Best practice before enabling mobile passcode

We recommend communicating with your mobile users that this feature will be switched on before you do so to give them some warning that the app will request them to set a passcode. 

You could also send them a message that links to this user guide that walks users through the process and explains what happens if they ever forget their passcode. 

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